Austral International Co. is committed to keeping your personal, and company information private. We absolutely do not like it when our information is given or sold to third parties, and we firmly believe in the "Golden Rule." Below is some information on how we specifically handle your information:
We use the information you provide about yourself when placing an order only to complete that order.
We do not share this information with outside parties, except to the extent necessary to complete that order. For example, if an order cannot completely be fulfilled from our local warehouse, it might be submitted electronically via email, or direct portal to one of our suppliers or vendors for a "drop-ship." The only information submitted to these vendors is the customer name (and/or business name) and shipping address. All billing information is retained by us.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties, except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form and respond to the authentication email received after initial sign-up. At any time, a customer may opt out of the list by emailing, calling or writing us, or by opting out on our website, or by opting out through a link on the electronic mailing newsletter itself.
We display no advertising on our website as a courtesy to our customers. No "market" information or personal/business information is ever gathered by us and passed on to advertisers, third-parties, or vendors.\
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use an external cart on an SSL-encrypted secure server to keep your data securely. The final ordering process (while taking personal information such as billing and shipping addresses and credit card information) is SSL-encrypted.
As per our payment gateway provider (ChargeItPro as Gravity Payments) we do not have access to most of your payment information such as "complete" card number, CVV, nor they provide such information to anyone. If in doubt, we welcome you to visit their PCI Compliance Page.
PayPal payments are managed outside our website, and information are populated according to your account or information gathered on their end. As per PayPal collected personal data are limitedly exchanged at purchase, more information will be found at PayPal Privacy Statement Page.
HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION
You can access all your personally identifiable information that we collect online and maintain by calling or emailing us. We use this procedure to better safeguard your information. Credit Card information will not be edited or changed as we do not have access to it, expect for your billing address. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
THIRD PARTY DATA COLLECTION AND INTEREST BASED ADVERTISING.
Austral International Co., or our third party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our service. We may also work with third party partners who employ tracking technologies, or the application of statistical modeling tools, to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user id) with third party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics and to measure the performance of our advertising campaigns. Again, ALL above information will only be used for our own advertising campaigns and will not be used for other companies purposes.
THIRD PARTY PARTNERS.
The following is a sample of the third party service partners we work with to provide cross-device linking and advertising services. We will strive to update this list if or when we work with new partners which offer you a choices about the collection of your information, but as partners change and new technologies become available, this list is likely to change over time and may not always reflect our current partners.
Google Analytics and Advertising. We use Google Analytics and Google Universal Analytics to recognize you and link the devices you use when you visit our site or Service on your browser or mobile device, login to your account on our Service, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google Universal Analytics to facilitate the service. Google Analytics allows us to better understand how our users interact with our Service and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners' sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.
Google Search Console. We use Google Search Console as we use Google Analytics and Advertising, recognize and link devices you use when you visit our site or services on your browser. Most of the process involved on such Campaign Console include Analytics Performance, URL Inspections, and Sitemap Updates. For information on how Google Search Console collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners' sites or apps” located at www.google.com/policies/privacy/partners/.
We may also utilize certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences or by vising NAI’s online resources at http://www.networkadvertising.org/choices.
The Site may use a technology called “cookies”. Cookies are small text files containing information that are saved on your computer by the webpage that you are visiting. They are used to help provide additional functionality to the Site and to help us analyze Site usage. There are two kinds of cookies: One kind is used for "remembering" information such as your username and password and is stored on your computer for as long as you decide to not "log out" of this subscription service. If you don't use the function "Don't ask for my username and password in the future" such cookies will never be stored on your computer.
The other kind is a so called session cookie. During the time you visit a site, such cookies are saved temporarily in the memory of your computer. A session cookie is not stored for a long time on your computer and usually disappears when you close your web browser. By using such cookies, Austral International Co. hopes to better target relevant information to our visitors.
In addition, cookies improve loading speed every time you enter our website.
USER EXPERIENCE INFORMATION
On some of our websites or services, we use third party tools to monitor user experience information (AS STATED ON SECTION THIRD PARTY PARTNERS). These tools automatically collect usage information, including mouse clicks and movements, page scrolling and any text keyed into website forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for site analytics, optimization and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.
SOCIAL MEDIA NETWORKS, LINKS TO OTHER WEB SITES AND SERVICES
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.